Privacy Policy for Trusted Tail Care

Last updated: 15.03.2026

1. Introduction

Trusted Tail Care ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet care services, visit our website, or otherwise interact with us in the United States.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this Policy, please do not use our services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name
• Email address
• Phone number
• Residential or mailing address
• Billing and payment information (e.g., last four digits of credit card, billing address; full card data is typically processed by our payment provider)

2.2 Pet-Related Information

• Pet name(s)
• Species, breed, age, and sex
• Medical or behavioral information you choose to share
• Care preferences, routines, and special needs

2.3 Usage and Technical Information

• IP address
• Browser type and version
• Device identifiers
• Pages visited, time and date of visit, time spent on pages
• Referring URL and other diagnostic data

2.4 Information from Third Parties We may receive information about you from:

• Payment processors
• Scheduling or booking platforms
• Social media platforms (if you connect with or contact us through them)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our pet care services
• To schedule and manage appointments, bookings, and communications
• To process payments and send billing-related communications
• To respond to your inquiries, requests, and customer support needs
• To personalize your experience and tailor services to your and your pets’ needs
• To send administrative information, such as updates to our terms, conditions, and policies
• To send marketing or promotional communications (where permitted by law and your preferences)
• To monitor and analyze usage and trends to improve our services and website
• To help detect, prevent, and address technical issues, fraud, or security incidents
• To comply with legal obligations and enforce our agreements

4. Legal Bases for Processing (Where Applicable)

Where required by law, we rely on the following legal bases to process your personal information:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Our legitimate interests, such as improving services, enhancing security, and communicating with you about our offerings

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies help us:

• Remember your preferences
• Improve website functionality and performance
• Analyze usage for service improvement

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

6.1 Service Providers We may share information with third-party vendors and service providers who perform services on our behalf, such as:

• Payment processing
• Booking and scheduling platforms
• Website hosting and maintenance
• Email delivery and communication tools
• Analytics and advertising (where applicable)

These third parties are authorized to use your personal information only as necessary to provide services to us and are required to protect it.

6.2 Business Transfers If Trusted Tail Care is involved in a merger, acquisition, restructuring, or sale of all or a portion of its assets, your information may be transferred as part of that transaction, subject to confidentiality obligations and applicable law.

6.3 Legal Requirements and Protection of Rights We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Protect and defend our rights, property, or safety, or that of our customers or the public
• Detect, prevent, or address fraud, security, or technical issues

7. Data Security

We use reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will delete, anonymize, or securely store it in accordance with applicable laws.

9. Your Privacy Rights

Depending on where you reside in the United States and applicable law, you may have certain rights regarding your personal information, which may include:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: The right to opt out of receiving marketing or promotional communications.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

10. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information as soon as possible. If you believe a child under 13 has provided us with personal information, please contact us.

11. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of such third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

12. Do Not Track Signals

Some browsers include a “Do Not Track” (DNT) feature that signals websites that you do not want your online activity tracked. Our website may not currently respond to DNT browser signals. However, you can use other tools and settings offered by your browser and device to manage cookies and tracking technologies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Any changes are effective when the revised Policy is posted. Your continued use of our services after any changes means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

Trusted Tail Care Email: 416 E Thornhill Ln Palatine, IL, 60074 Address: 416 E Thornhill Ln Palatine, IL, 60074 Phone: +1 247 806 4192

Please include sufficient information for us to understand and respond to your request.